We changed things (for the better)

• We have encountered difficulties with our inbound chat system over the past few months.

• Numerous messages were not reaching us across many practices and computers we manage, and our chat vendor was unable to resolve this issue effectively.

• As a result, we have decided to implement a new management system. This system does not presently support inbound chats or instant messages, unlike our previous system.

• This change will result in a slight modification to the process of reporting issues to us.

• Upon submitting a request, we will receive immediate notification and our team will reach out to you through outbound chat.
  
  
• An email address is required to send a ticket - but you don't have to look for updates in your email - we'll still use outbound chat to work with you on your issue.

• The primary difference is that you will not be able to initiate a chat with us. However, all other aspects of our support, including our fast response time and friendly assistance, will remain unchanged.

• We are currently working on an alternative chat system. In the meantime, please utilize this method for reporting issues.

• We appreciate your patience and understanding as we navigate this process.

Thank you for being the best part of Kaizen!